Welcome to Scooperdive LTD, a company duly incorporated under the laws of the United Kingdom, bearing registration number 14606666 ("Scooperdive LTD"). This Refund Policy meticulously outlines the terms and conditions governing refunds for game servers procured through our website. By utilizing our website and effecting any purchase, you hereby accept and agree to this Refund Policy in its entirety.

Refund Policy

Scooperdive LTD offers a 30-day money-back guarantee for all game servers, commencing from the exact date and time the service is activated for your account ("Refund Period"). Should you find our services unsatisfactory within this period, you are required to promptly contact our customer service team to initiate the refund process and obtain a full reimbursement.

Please note that for game servers obtained through giveaways, promotions, or other non-purchase means, the Refund Period begins at the moment the server is activated and made accessible to you. This means that if you participate in a giveaway providing access to a server for a specified duration (e.g., 30 days), the Refund Period starts when the server becomes available in your account. If you are charged after the conclusion of the giveaway period, you may not be eligible for a refund under this policy. Please refer to our terms regarding store credit and related matters for more information.

Refund requests must be submitted within 60 days of the initial activation date. Requests made after 30 days but within 60 days will be honored as store credit only. Requests made beyond 60 days are deemed invalid, and the right to a refund is forfeited, unless special agreements or extraordinary circumstances apply.

Refunds are guaranteed as cash for the first 30 days unless the customer expressly requests store credit. After the initial 30-day period, only store credit will be offered.

Scooperdive LTD reserves the right to deny refund requests due to extensive use or "Service Misuse." This includes, but is not limited to, account bans, deletions, or malicious use of the service such as spamming, distributed denial-of-service (DDoS) attacks, and other activities that violate our terms of service.

Non-Refundable Fees

Dedicated IP addresses, setup fees, and management fees are strictly non-refundable. For game servers, if you elect to have a dedicated IP, you will not be refunded for that IP under any circumstances.

Quarterly and other extended-term subscriptions are eligible for a refund solely within the first 30 days of the subscription period. After this period, the right to request a refund is unequivocally voided.

Store Credit

Subsequent to the 30-day Refund Period, Scooperdive LTD may, at its sole discretion, offer store credit as an alternative to a monetary refund. Partial refunds or the outright rejection of refund requests may occur if submitted beyond the initial 30 days but within the 60-day timeframe. Please note, store credit is non-refundable and may be subject to expiration or other terms and conditions.

Business-to-Business (B2B) Sales

For business-to-business ("B2B") transactions, if expressly defined and agreed upon in advance by authorized Scooperdive LTD personnel, a 45-day cash refund window and a 90-day store credit refund window may be provided. Notwithstanding the foregoing, dedicated IP addresses remain non-refundable under this policy.

Policy Changes

Scooperdive LTD reserves the right to amend this Refund Policy at its sole discretion and without prior notice. Any modifications will become effective immediately upon their publication on our website. It is your responsibility to review this Refund Policy periodically to stay informed of any changes.

Contact Us

Should you have any questions or concerns regarding this Refund Policy, please contact our customer service team. We are dedicated to addressing any issues promptly and efficiently.

Governing Law and Compliance

This Refund Policy shall be governed by and construed in accordance with the laws of the United Kingdom, including but not limited to the Consumer Rights Act 2015, the Sale of Goods Act 1979, and the Supply of Goods and Services Act 1982. Any disputes arising under or in connection with this Refund Policy shall be subject to the exclusive jurisdiction of the courts of the United Kingdom or resolved through arbitration in accordance with UK Arbitration Rules.

In Layman's Terms

If you're not satisfied with our game servers, you have 30 days from when the service is activated for your account to get a full refund, guaranteed as cash unless you prefer store credit. Remember, the refund window starts the moment the server becomes available to you, including servers obtained through giveaways or promotions. If the giveaway is for 30 days and you get charged after that, you might not be able to claim a refund. After 30 days, refunds are given as store credit only, and after 60 days, no refunds are available unless special agreements apply.

Dedicated IPs, setup fees, and management fees cannot be refunded. For longer-term subscriptions, you can only get a refund in the first 30 days. For B2B sales, there's a 45-day cash refund window and a 90-day store credit refund window if agreed upon beforehand.

If you misuse the service, such as through spamming or DDoS attacks, you will not be eligible for a refund. If you have any questions or need help, reach out to our customer service team.